Frequently asked questions:

1 Q. Can we provide larger units other than the individual bottles, i.e big enough containers to serve a household? A. Not at the moment. There are some plans for this but not for another 12 months or so. (BACK TO TOP)

2 Q. How are the bottles packed for shipping? i.e in what packaging and packed in multiples of? A. LIFESAVER bottles are available in single units and can be purchased directly from our website www.lifesaverbottle.com. They are packaged in a protective double walled corrugated box. (BACK TO TOP)

3 Q. Will we give discounts for charities supplying 3rd world countries? A. As we are only a small firm we are not in a position to give discounts to charities for small quantities. However for larger volume sales we would be pleased to discuss providing LIFESAVER bottles at a lower unit price. (BACK TO TOP)

4 Q. What is the shelf life of an unused bottle and is there an ideal temperature to store in? A. LIFESAVER bottle has a shelf life unopened of up to 3 years. Unused the minimum storage temperature is -10°C and the maximum storage is 60°C. Once used the operating temperature should be >0°C and the maximum operating temperature is 50°C. See performance data for more information. (BACK TO TOP)

5 Q. What is the shelf life of a little used bottle? A. Once the bottle has been used, then maintained correctly it could last for up to 5 years dependent upon conditions. See warranty for additional details. (BACK TO TOP)

6 Q. Can we provide a discount for bulk buys? A. If you wish to purchase more than 100 LIFESAVER bottles please telephone our sales team on +44 (0)1473 252831. (BACK TO TOP)

7 Q. Do we have a contact in the USA and other parts of the world to buy direct from? A. You may purchase LIFESAVER bottles directly from our website for shipping all over the world. We are currently in discussions with a number of interested parties and as soon as we appoint Dealers/Retailers in specific countries we will list them on our website. (BACK TO TOP)

8 Q. I would like Retailer/Distributor rights for the LIFESAVER bottle in my country A. If you are interested in becoming a Retailer/Distributor for the LIFESAVER bottle then we would be very pleased to hear from you. Please write in the first instance to sales@lifesaversystems.com (BACK TO TOP)

9 Q. Is there a restriction on the temperature that the bottle can be used in? A. LIFESAVER bottle has a shelf life unopened of up to 3 years. Unused the minimum storage temperature is -10°C and the maximum storage is 60°C. Once used the operating temperature should be >0°C and the maximum operating temperature is 50°C. See performance data for more information. (BACK TO TOP)

10 Q. Can the bottle filter Saltwater? A. No, the LIFESAVER bottle will not filter out sea water or other salts from the water. (BACK TO TOP)

11 Q. Can we provide orders of single bottles? A. LIFESAVER bottles are available in single units and can be purchased directly from our website www.lifesaverbottle.com. (BACK TO TOP)

12 Q. Can we provide demo samples of the bottle? A. We are a small company and are not in a position to provide demonstration units. We do have a Press loans program more details of which can be obtained from our office on +44 (0)1473 252831 (BACK TO TOP)

13 Q. What is the waiting time from the initial order until delivery? A. Normally your goods will be shipped out within 14 days. However we are experiencing very high levels of demand and it may take up to 28 days to deliver. This may again change in the near future but we hope to have this issue resolved soon. (BACK TO TOP)

14 Q. Is there a trade price compared to RRP price? A. If you are interested in becoming a Retailer/Distributor for the LIFESAVER bottle then we would be very pleased to hear from you. Please write in the first instance to sales@lifesaversystems.com. (BACK TO TOP)

15 Q. Can we provide smaller units e.g 500/1000ltr and smaller bottles? A. We currently are only able to supply either a 4000L or 6000L version. If this changes we will be sure to keep you informed. (BACK TO TOP)

16 Q. Can it convert urine into drinkable water? A. LIFESAVER bottle will remove microbiological contamination from water. As such it will remove viruses/bacteria from urine. It will not however remove the salts that urine contains. (BACK TO TOP)

17 Q. Does it degrade over time prior to use? A. LIFESAVER bottle has a shelf life of up to 3 years unopened dependent upon storage conditions. It is designed to maintain the same level of microbiological removal across its service life. (BACK TO TOP)

18 Q. Can the bottle remove sodium from water? A. No, LIFESAVER bottle will not remove sodium from the water. (BACK TO TOP)

19 Q. How often does the filter need to be changed? A. Filters generally only need to be changed upon expiry. The 4000UF cartridge is rated to last for up to 4000 litres of water and the 6000UK is rated to last up to 6000 litres. (BACK TO TOP)

20 Q. Can we accept T Transfers instead of Credit Card? A. Yes, please contact customer service on +44(0)1473 252831 and they will be able to help you. (BACK TO TOP)

21 Q. How long will shipping take? A. Normally your goods will be shipped out within 14 days and dependent upon where you are in the world it may take between 1-5 days. However we are experiencing very high levels of demand and it may take up to 28 days to deliver. This may again change in the near future but we hope to have this issue resolved soon. (BACK TO TOP)

22 Q. What is the warranty on the product? A. LIFESAVER bottle has an international 2 year warranty. (BACK TO TOP)

23 Q. What is the US dollar price? A. The LIFESAVER 4000 is approximately $400 US and the 6000UF is approximately $460 US. When you make your purchase the system will calculate the price in USD and Euros (approximately). (BACK TO TOP)

24 Q. How long will delivery take? A. Normally your goods will be shipped out within 14 days. However we are experiencing very high levels of demand and it may take up to 28 days to deliver. This may again change in the near future but we hope to have this issue resolved soon. (BACK TO TOP)

25 Q. Will it protect against Cholera? A. Yes. (BACK TO TOP)

26 Q. Will it protect against cryptosporidium? A. Yes. (BACK TO TOP)

27 Q. What is the capacity of the bottle? A. LIFESAVER bottles hold approximately 750ml of water. (BACK TO TOP)

28 Q. Does it filter out chemical residues? A. Your LIFESAVER bottle comes with an activated carbon filter. This is designed to reduce chemical residues, inc: pesticides, endocrine disrupting compounds, medical residues and heavy metals. (BACK TO TOP)

29 Q. What is included with my LIFESAVER bottle? A. 1x LIFESAVER bottle with either a 4000Ltr or 6000 Ltr cartridge. 1x Activated Carbon cartridge 1x Pre-filter 1x Carry strap 1x 5ml pot Silicone grease (WRAS approved) 1x Instruction manual (BACK TO TOP)

30 Q. Do we produce a specific LIFESAVER bottle for AID agencies and for emergency response situations? A. YES. Please contact our sales team on +44(0)1473 252831. (BACK TO TOP)

31 Q. What are the dimensions of the LIFESAVER bottle? A. LIFESAVER bottle is approximately 300mm in height and 90mm in diameter at its widest point. (BACK TO TOP)

32 Q. Has LIFESAVER bottle won any awards? A. Yes - LIFESAVER bottle was recently voted ‘Best Technological Development for Future Soldier System Enhancement’ at Soldier Technology 2007, the world’s premier soldier modernisation forum (http://www.soldiertechnology.com). LIFESAVER bottle will revolutionise the battle space, reduce carried weight for the soldier, and lessen the traditional logistic demands of drinking water faced by militaries around the world. (BACK TO TOP)

33 Q. I have noticed that when using my pre-filter disc the water can take some time to enter to bottle. A. If the water is cloudy/dirty etc then to overcome the initial hydro-phobic nature of the disc you should immerse it in the water source and squeeze it a couple of times. If the water is clear of visible particulates you don't need the pre-filter disc in when filling the bottle. It has similar properties to a bath sponge and is designed to adsorb as much particulate matter as possible. It's design means that the disc should not lose contact with the surrounding edge of the bottle. The depth of filter is fixed as it performs another safety function within the bottle. The important bit is the PPI (pores per inch) The Pre-filter disc is designed to prolong the life of your LIFESAVER cartridge and as such has a high number of PPI. (BACK TO TOP)

34 Q. Is there a chance the bottle could break down or produce less clean drinking water through repeated use? A. The capacity to produce clean water is never compromised and the first litre of water will be as sterile as the last. FAILSAFE technology ensures that when the cartridge has expired the system shuts off preventing contaminated water from getting through to the drinking water side. (BACK TO TOP)

35 Q. What systems are in place in terms of quality assurance in manufacture? A. LIFESAVER bottle UF cartridges are checked at several stages during the manufacturing process. In addition we perform a 100% integrity check which ensures the membranes and seals are working correctly. In addition to this and built into FAILSAFE technology is a user performable integrity check. If LIFESAVER bottle does not work in any orientation, in other words it passes air in preference to water, you have damaged the membranes somehow and the cartridge must be replaced immediately. (BACK TO TOP)

36 Q. Does repeated use with dirty water reduce the bottles filtration capacity? A. Yes. If you are using water with large quantities of detritus in it then the capacity will be reduced. In order to extend the life of the LIFESAVER UF cartridge you can perform a front-side wash by swishing water in and out of the bottle, agitating the caking layer which tends to slip off, extending the life of the cartridge.

37 Q. How do you dispose of the contaminates that are filtered out? A. The Contaminates always remain on the dirty side of the bottle. They are washed away simply by performing a front-side wash or by filling the bottle with water and emptying it again. (BACK TO TOP)

38 Q. Where can I get an Instruction Manual for the LIFESAVER bottle? A. You can download an Instruction Manual HERE. (BACK TO TOP)